Set up on demand - Sky Help



How to Set Up Sky on Demand

Six Methods:

Sky On Demand is a service offered by Sky TV that allows you to watch your favorite television shows and movies on demand at any time for no additional cost. You can set up Sky On Demand using a wired or wireless connection as long as you have broadband Internet service.

Steps

Using Wired Connection

  1. Press the “Services” button on your Sky remote.
  2. Use the arrow buttons on your remote to select “Settings,” then select “System Details.
  3. Verify that the number next to “Software version” does not begin with “4E30.Most Sky boxes are compatible with On Demand service, with the exception of Sky boxes that have software versions beginning with “4E30.”
    • If your Sky box is not compatible with On Demand, contact Sky at 08442 411 653 to upgrade your Sky hardware.
  4. Verify that the “Power” and “Internet” lights are lit up on your Internet router.This means your router is powered on and connected to the Internet.
  5. Plug one end of an Ethernet cable into an open port on your Internet router labeled “Ethernet.
  6. Plug the other end of the Ethernet cable into the green port on the back of your Sky box labeled “Ethernet.
  7. Use the arrow buttons on your Sky remote to select “Catch Up TV.
  8. Select “Sky Channels,” then select any television show from the options provided.If the show is labeled “Available,” you’ve successfully hooked up Sky On Demand.

Using Wireless Connection (Sky Box and Router have WPS Buttons)

  1. Press the “Services” button on your Sky remote.
  2. Use the arrow buttons on your remote to select “Settings,” then select “System Details.
  3. Verify that the number next to “Software version” does not begin with “4E30.Most Sky boxes are compatible with On Demand service, with the exception of Sky boxes that have software versions beginning with “4E30.”
    • If your Sky box is not compatible with On Demand, contact Sky at 08442 411 653 to upgrade your Sky hardware.
  4. Verify that the “Power,” “Wireless,” and “Internet” lights are lit up on your Internet router.
  5. Press and hold the “WPS” button on your Internet router for two seconds.
  6. Press the “WPS” button on your Sky box within one minute to make the connection.
  7. Use the arrow buttons on your Sky remote to select “Catch Up TV.
  8. Select “Sky Channels,” then select any television show from the options provided.If the show is labeled “Available,” you’ve successfully hooked up Sky On Demand.

Using Wireless Connection (Sky Box has WPS Button; No WPS Button on Router)

  1. Press the “Services” button on your Sky remote.
  2. Use the arrow buttons on your remote to select “Settings,” then select “System Details.
  3. Verify that the number next to “Software version” does not begin with “4E30.Most Sky boxes are compatible with On Demand service, with the exception of Sky boxes that have software versions beginning with “4E30.”
    • If your Sky box is not compatible with On Demand, contact Sky at 08442 411 653 to upgrade your Sky hardware.
  4. Press the “Services” button on your remote, then scroll to and select “Settings.
  5. Scroll to and select “Network,” then select “Connect with Password.The Sky box will search for nearby wireless networks.
  6. Select the name of your wireless network, then enter your network password.
  7. Press “Select” after entering your password, then press the red button on your remote to access On Demand service.
  8. Use the arrow buttons on your Sky remote to select “Catch Up TV.
  9. Select “Sky Channels,” then select any television show from the options provided.If the show is labeled “Available,” you’ve successfully hooked up Sky On Demand.

Using Wireless Connection (Router has WPS Button; No WPS Button on Sky Box)

  1. Press the “Services” button on your Sky remote.
  2. Use the arrow buttons on your remote to select “Settings,” then select “System Details.
  3. Verify that the number next to “Software version” does not begin with “4E30.Most Sky boxes are compatible with On Demand service, with the exception of Sky boxes that have software versions beginning with “4E30.”
    • If your Sky box is not compatible with On Demand, contact Sky at 08442 411 653 to upgrade your Sky hardware.
  4. Press the “Sky” button on your Sky remote.
  5. Locate the mini USB cable that came with your Sky Wireless Connector MINI.
  6. Connect the large end of the USB cable into the USB port on the back of your Sky box.
  7. Connect the smaller end of the USB cable into the USB port on your Sky Wireless Connector MINI.The Sky box will detect the Sky MINI and prompt you to restart your Sky Box.
  8. Press “Select” on your Sky remote to restart the Sky box.
  9. Wait four minutes after restarting the Sky box, then press the “Sky” button on the Sky remote.The system will prompt you to connect the Sky box to your Internet router.
  10. Verify that the “Power,” “Wireless,” and “Internet” lights are lit up on your Internet router.
  11. Press and hold the “WPS” button on your Internet router for two seconds.
  12. Press the “WPS” button on your Sky MINI within one minute to make the connection.
  13. Use the arrow buttons on your Sky remote to select “Catch Up TV.
  14. Select “Sky Channels,” then select any television show from the options provided.If the show is labeled “Available,” you’ve successfully hooked up Sky On Demand.

Using Wireless Connection (No WPS Button on Router or Sky Box)

  1. Press the “Services” button on your Sky remote.
  2. Use the arrow buttons on your remote to select “Settings,” then select “System Details.
  3. Verify that the number next to “Software version” does not begin with “4E30.Most Sky boxes are compatible with On Demand service, with the exception of Sky boxes that have software versions beginning with “4E30.”
    • If your Sky box is not compatible with On Demand, contact Sky at 08442 411 653 to upgrade your Sky hardware.
  4. Press the “Sky” button on your Sky remote.
  5. Locate the mini USB cable that came with your Sky Wireless Connector MINI.
  6. Connect the large end of the USB cable into the USB port on the back of your Sky box.
  7. Connect the smaller end of the USB cable into the USB port on your Sky Wireless Connector MINI.The Sky box will detect the Sky MINI and prompt you to restart your Sky Box.
  8. Press “Select” on your Sky remote to restart the Sky box.
  9. Wait four minutes after restarting the Sky box, then press the “Sky” button on the Sky remote.The system will search for and display a list of nearby wireless networks.
  10. Select the name of your wireless network, then enter your network password.
  11. Press “Select” after entering your password, then press the red button on your remote to access On Demand service.
  12. Use the arrow buttons on your Sky remote to select “Catch Up TV.
  13. Select “Sky Channels,” then select any television show from the options provided.If the show is labeled “Available,” you’ve successfully hooked up Sky On Demand.

Troubleshooting Sky On Demand Setup

  1. Try restarting both your Internet router and Sky box if you are unable to connect to Sky On Demand.This will help refresh the connection and establish a new, strong connection to your Sky On Demand service.
  2. Verify that the Ethernet cable between your Sky box and Internet router is firmly connected if you are unable to connect to Sky On Demand.A loose Ethernet cable can prevent you from establishing an Internet connection and connecting to On Demand.
  3. Re-enter your network password using the correct case if you experience problems establishing an Internet connection between your Sky box and Internet router.Your network password is case-sensitive, and must be entered correctly using your Sky remote.
  4. Verify that the “Broadband Network Connection” feature is enabled on your Sky box if you are unable to connect to On Demand service.You will not be able to the connect to the Internet if this feature is disabled.
    • Press the “Services” button on your Sky remote and select “Customize.”
    • Use the arrow keys to highlight “Broadband Network Connection,” then change the feature to “On.”
    • Press the green button on your remote to save settings.

Community Q&A

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Unanswered Questions
  • How do I access settings if there is no services button on my Sky remote?
  • What else can I try if this does not work?
  • When using my Sky remote control, how do I type using lowercase letters?
  • Is the power light supposed to stay on all the time when using Sky on Demand?
  • Where do I find the broadband network connection when setting up Sky on Demand?
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Date: 14.12.2018, 09:02 / Views: 35391